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PodOne, aiming to become the Uber of in-house and remote contact center agents, has announced its pre ICO campaign launched on November, 8th, 2017 along with its official patent filing to the United States Patent and Trademark Office (USPTO). The company is raising funds through its QBE token sale to help fund the development of an autonomous network of contact center professionals all pooling together to support various customer interactions.
The idea for PodOne came from the creators of Fenero, a well-known provider of contact center software with over 2,200+ call and contact centers using the platform in over 20 countries. Realizing that its roster of clients, who collectively represents a network of 13,000+ call center representatives globally, has an average loss in agent utilization representing 25% of their workforce, Fenero queried its client base on the idea of creating a marketplace that will allow them to buy and sell excess agent idle time to others on the network, with a resounding number agreeing to using such a service.
In addition to a marketplace with available excess time for lease from experienced contact center professionals, PodOne will also allow independent and remote workers to join the network, validate their skills via PodOne University, and publish their profiles to accept work from any business seeking customer service and support talent.
“We saw a huge opportunity to connect experienced contact center professionals together in a decentralized network to exchange their idle time for handling various customer interactions,” says Marlon Williams, Founder and CEO of PodOne and Fenero. “This pool of customer Read More Here